Primary Carer Family
Provided full-time care for a family member with a serious medical condition, managing day-to-day care needs, medical appointments, multi-agency coordination, records, correspondence, and household administration.
- Location
- Wednesbury, United Kingdom
- Desired salary
- Unspecified
- Work preference
- Remote Only / Full Time
- Experience level
- Mid
About
Professional summaryI am a highly motivated and resilient customer service professional with 16 years of front-line experience at IKEA, where I built a strong reputation for calm, efficient problem-solving and consistently high service standards.
I have extensive experience handling customer enquiries, complaints, returns, and sales transactions in fast-paced retail environments, and I am comfortable working under pressure while maintaining a professional and friendly approach.
During a recent career break as a full-time carer, I strengthened my crisis management, coordination, and communication skills by working closely with medical teams and support services, managing complex schedules, and making rapid decisions in emergencies.
I bring a methodical and detail-oriented approach to administration, data entry, record keeping, and written communication, supported by a BSc (Hons) in Computer Aided Design and a long history of reliable, independent work.
I am immediately available and actively seeking a remote or work-from-home role where self-motivation, accuracy, and calm under pressure are valued.
Alongside customer service, I have experience in sales, supervision, team support, and security, and I enjoy applying my practical mindset, strong work ethic, and adaptability to new challenges.
Skills
14 capabilitiesExperience
Career historySales Advisor — Textiles IKEA
Delivered high-quality customer service, handled queries, complaints, and returns, advised customers on products and home solutions, processed transactions, maintained stock integrity, and supported new team members.
Self-Employed Door Supervisor Alpine Security (GB) Ltd
Operated as a licensed door supervisor in West Midlands venues, managing crowd control, conflict de-escalation, and emergency response in high-pressure environments.
Field Sales Executive Lawyers 4 All / Access 4 All
Conducted face-to-face sales and client consultations across the West Midlands while managing an independent diary and territory.
Sales District Manager Scottish & Southern Energy
Managed a team of field sales representatives, set targets, monitored performance, and supported recruitment, training, and motivation to achieve regional sales goals.
Supervisor — Assembly Area Seconique Furniture Importer
Supervised assembly operations, managed workflow, quality control, staff allocation, and daily production scheduling.
2D/3D CAD Operator Compomotive Motorsport Wheels
Produced technical drawings and CAD designs for motorsport wheel components with strong attention to detail and technical accuracy.
Education
Learning historyUniversity of Wolverhampton
BSc (Hons) 2:2, Computer Aided Design & Woods, Metals and Plastics
Undergraduate degree focused on computer aided design and materials studies.
Walsall College of Arts and Technology
BTEC National Diploma, Design (3D Studies)
Diploma in 3D design studies.
University of Wolverhampton
BTEC Foundation Studies, Art and Design
Foundation studies in art and design.
Walsall College
HNC, Business & Finance
First year of HNC studies in business and finance.
Sneyd Community School
GCSEs, English Language, English Literature, Design Realisation, Design Communication
Secondary school qualifications including English and design subjects.
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