About Me
Customer Success & Account Management professional with a track record of top-tier performance across handling time, conversion, and NPS — consistently ranked in the top 3 on team KPIs and recognized twice as Associate of the Quarter.
I build client relationships that last, not just transactions. My background spans luxury hospitality (Marriott International, Ireland), where I supported the company's most loyal, highest-value guests through complex requests and service situations, and B2B commercial leadership (Commercial Director, Oparks Travel), where I helped open the LATAM market and grew relationships with international clients.
I work fluently in Spanish, English, and Portuguese, with hands-on experience across Salesforce, HubSpot, and Freshsales, and a natural ability to manage relationships across cultures and time zones.
Open to remote Customer Success, Account Management, or Client Relationship roles — B2B or B2C — with international teams. Let's talk if you're looking for someone who combines commercial results with genuine client care.
Skills
Communication SkillsCustomer ServiceTime ManagementCRMSaaSNegotiationAccount ManagementMicrosoft OfficeAttention To DetailCustomer SuccessLeadershipRemote WorkCustomer SupportEnglishPerformance MetricsSlackCanvaSales GrowthAsanaUpsellingB2BSpanishConflict ResolutionAI ToolsArtificial IntelligenceCustomer OnboardingNotionRetentionKPI AnalysisHospitalitySalesforce CRMRemote Team ManagementSLA ManagementPortugueseCustomer Support ManagementProblem Solving And Decision MakingFreshdeskLoyalty ProgramsAnthropicTourismCustomer Loyalty InitiativesTravel SoftwareCross Team MeetingsTravel Policy ComplianceEmployee Training DatabaseTravel Advisor TrainingHubSpot Sales Software Certification
Experience
Travel Tech company specializing in B2B solutions for the tourism industry.
• Led commercial operations during a phase of company growth and restructuring.
• Managed relationships with domestic and international B2B clients.
• Took part in the implementation and optimization of a new technology platform for travel agencies.
• Coordinated the onboarding process for new clients.
• Negotiated commercial agreements with international suppliers and strategic partners.
• Managed the sales pipeline using Freshsales CRM.
• Prepared commercial proposals and tracked business opportunities.
• Represented the company in international commercial initiatives, including the Mexico Sales Mission.
• Provided commercial and after-sales support to domestic and international clients.
• Personalized management of Elite and VIP Marriott Bonvoy members.
• Resolved complex issues as an escalation point of contact.
• Coordinated with international hotels to ensure an outstanding guest experience.
• Managed relationships with high-value clients.
• Applied consultative selling and loyalty-building techniques.
• Provided support in Spanish and English.
• 🏆 Achievement: Employee of the Quarter.
• Handled inquiries throughout the entire customer journey.
• Provided loyalty support for individual and corporate clients.
• Coordinated with hotels and internal departments to resolve issues.
• Managed cases using Salesforce CRM.
• 🏆 Achievement: Employee of the Quarter.
• Provided international customer service.
• Managed reservations.
• Conducted consultative selling of Marriott products and services.
• Provided support using Salesforce.
• Tracked cases and coordinated with hotels.
• Supervised the team on a daily basis.
• Organized staff shifts.
• Trained new employees.
• Improved operational processes.
• Provided customer service and resolved issues.
Founded an organization dedicated to supporting emerging national and international bands through concerts and music events.
• Organized concerts and events.
• Coordinated with artists, venues, and vendors.
• Managed social media and community engagement.
• Negotiated with bands and collaborators.
• Handled event logistics coordination.
Education
Bachelor's Degree in Business Administration, Business Administration
Portfolio not available.
Services not available.