Customer Success & Account Manager

Travel Tech company specializing in B2B solutions for the tourism industry.
• Led commercial operations during a phase of company growth and restructuring.
• Managed relationships with domestic and international B2B clients.
• Took part in the implementation and optimization of a new technology platform for travel agencies.
• Coordinated the onboarding process for new clients.
• Negotiated commercial agreements with international suppliers and strategic partners.
• Managed the sales pipeline using Freshsales CRM.
• Prepared commercial proposals and tracked business opportunities.
• Represented the company in international commercial initiatives, including the Mexico Sales Mission.
• Provided commercial and after-sales support to domestic and international clients.

• Personalized management of Elite and VIP Marriott Bonvoy members.
• Resolved complex issues as an escalation point of contact.
• Coordinated with international hotels to ensure an outstanding guest experience.
• Managed relationships with high-value clients.
• Applied consultative selling and loyalty-building techniques.
• Provided support in Spanish and English.
• 🏆 Achievement: Employee of the Quarter.

• Handled inquiries throughout the entire customer journey.
• Provided loyalty support for individual and corporate clients.
• Coordinated with hotels and internal departments to resolve issues.
• Managed cases using Salesforce CRM.
• 🏆 Achievement: Employee of the Quarter.

• Provided international customer service.
• Managed reservations.
• Conducted consultative selling of Marriott products and services.
• Provided support using Salesforce.
• Tracked cases and coordinated with hotels.

• Supervised the team on a daily basis.
• Organized staff shifts.
• Trained new employees.
• Improved operational processes.
• Provided customer service and resolved issues.

Founded an organization dedicated to supporting emerging national and international bands through concerts and music events.
• Organized concerts and events.
• Coordinated with artists, venues, and vendors.
• Managed social media and community engagement.
• Negotiated with bands and collaborators.
• Handled event logistics coordination.