I am a Licensed Medical Technologist and Virtual Medical Office Assistant with 4 years of experience supporting US healthcare practices.
I have spent 2.5 years as the sole back-office assistant for a dermatology practice, where I handled prior authorizations end to end, insurance verification, records requests and releases, referral coordination, surgical coordination, and full fax and inbox management.
I am comfortable working independently during US hours, maintaining HIPAA-compliant communication, and escalating clinical concerns through the proper channels while staying within administrative scope.
I also have experience with chronic care management workflows, physician orders, prescription refills, and pharmacy coordination, and I adapt quickly to new EHR systems, having learned four platforms on the job.
I am proactive about building structure where none exists, including trackers, SOPs, and workflow improvements that help practices stay organized and efficient.
My background combines healthcare administration, patient support, and operational problem-solving, and I am looking for a role where I can continue supporting medical teams remotely with accuracy and reliability.
Supported chronic care management and back-end administrative workflows in eClinicalWorks CCM module, including care plan documentation, patient progress review, monthly compliance documentation, physician orders, prescription refills, and pharmacy coordination.
Served as sole back-office assistant for a dermatology practice, managing prior authorizations end to end, insurance verification, records retrievals and releases, referral and surgical coordination, fax and inbox routing, and workflow tracking. Also supported asthma/allergy and functional medicine practices.
Built operational systems, SOPs, and customer care reminder workflows for a premium laundry membership service using AI tools.
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