Ellen Chikhwenda
Ellen Chikhwenda

Chat Support Agent

Actively looking · Member since 13 Jul 2026
Message
Location
Poznań, Poland
Desired salary
Unspecified
Work preference
Remote Only / Full Time
Experience level
Junior

About

Professional summary

I am a motivated and detail-oriented M.Sc. student in Food Technology and Human Nutrition with a strong interest in remote customer support and communication-focused roles.

I have experience coordinating projects, managing digital systems, and providing accurate information to diverse stakeholders in both government and nonprofit settings.

My background has helped me build strong problem-solving skills, attention to detail, and the ability to stay organized while handling data entry, reporting, and communication tasks.

I am comfortable working remotely and managing my time effectively, and I enjoy supporting people with clear, empathetic, and professional communication.

I have worked with tools such as Excel, DHIS2, Zoom, and other remote collaboration platforms, which has strengthened my adaptability and technical confidence.

I am seeking an opportunity where I can contribute to a supportive team, deliver excellent customer experiences, and continue learning in a fast-paced environment.

Skills

15 capabilities

Experience

Career history

Intern Blantyre District Health Office

Responded to inquiries and coordinated communication between government agencies and NGOs. Managed data entry and reporting using DHIS2 with accuracy and timeliness. Supported community members by providing clear information and resolving issues efficiently. Collaborated with team members to improve processes and maintain high satisfaction levels.

Volunteer Catholic Relief Services

Assisted in community outreach and provided support to flood victims. Communicated effectively with diverse groups while maintaining empathy and professionalism.

Intern Nutrition Wellness Center

Collected and organized data into structured spreadsheets for analysis. Demonstrated attention to detail and accuracy in reporting nutritional information. Worked independently and as part of a small team to meet deadlines.

Education

Learning history

Uniwersytet Przyrodniczy w Poznaniu

M.Sc., Food Technology and Human Nutrition

M.Sc. student in Food Technology and Human Nutrition.

University of Malawi (UNIMA)

Bachelor of Science, Food and Nutrition

Completed Bachelor of Science in Food and Nutrition.

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