Hi, I'm Patrick, an AI & Customer Experience Professional with more than 15 years of experience helping technology, telecom and SaaS companies deliver outstanding customer experiences.
Throughout my career I've worked with organizations including Apple, KPN, Mediahuis and Tele2, providing customer support, technical support and customer success. I enjoy solving complex technical issues, improving customer satisfaction and optimizing support operations.
Today I combine my support background with Generative AI to help businesses work smarter. I use ChatGPT, Claude, Microsoft Copilot, Google Gemini and Perplexity AI to streamline documentation, knowledge bases, customer communication, research and internal workflows.
My strengths include troubleshooting, CRM systems, knowledge management, workflow optimization, process improvement and AI-assisted productivity. I learn new systems quickly, communicate clearly and enjoy collaborating with international remote teams.
I'm available for remote opportunities in Customer Support, Technical Support, Customer Success, Customer Experience, AI Operations and AI Productivity. My goal is simple: deliver exceptional customer experiences while helping organizations become more efficient through technology and artificial intelligence.
Delivered responsive multi-channel customer support for a subscription-based media platform. Resolved customer inquiries and complaints while maintaining customer satisfaction and retention. Maintained accurate administrative processing of customer data within CRM systems.
Delivered hands-on technical troubleshooting for telecom customers, diagnosing and resolving service issues. Advised customers on product and service options, improving customer satisfaction and reducing repeat contacts. Maintained clear case documentation within CRM systems.
Delivered technical support for Apple hardware and software, guiding customers through step-by-step troubleshooting. Logged and tracked customer interactions to ensure accurate case history and consistent follow-up.
Coordinated appointment scheduling and quotation preparation to support account managers. Managed customer outreach and relationship follow-up via phone and administrative channels.
Conducted outbound telephone acquisition and led commercial conversations with prospective customers.
Delivered telephone-based customer service including cross-sell and upsell support. Recognized as #1 salesperson within Tele2 NL for up and cross-sell performance.
Delivered telephone customer service, product guidance, and administrative issue resolution.
MBO Level 3, Retail & Economics
Vocational education in retail and economics.
VMBO, Metal Technology
Secondary education with focus on metal technology.
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