I am a dental billing and insurance verification specialist with experience in omnichannel customer service.
I have worked with high-volume data processing, extracting benefit information from insurance and medical documents, and organizing complex information into Excel tables.
My background includes using OCR technology to improve workflow efficiency and support accurate document analysis.
I also have experience in voice and chat customer service, assisting users in B2B and B2C environments and resolving operational issues quickly.
I am detail-oriented, focused on accuracy, and committed to streamlining daily operations through structured data handling and efficient support.
I am open to opportunities where I can apply my skills in billing, verification, customer support, and workflow optimization.
Analyzed and structured policy documents from multiple medical and dental providers. Extracted patient benefit data using OCR technology and organized complex data in Excel to improve workflow efficiency.
Provided phone-based customer support for the restaurant sector, delivered timely assistance, and resolved operational issues efficiently.
Provided direct support to Grubhub users through live chat, managed multiple simultaneous conversations, and ensured fast response times.
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