I am a customer-focused professional with experience across banking, government, corrections, retail, hospitality, and leadership roles. I have built a strong foundation in service delivery, documentation, scheduling, and communication in fast-paced environments.
I am comfortable handling high-volume customer interactions, resolving concerns, and maintaining professionalism under pressure. In my previous roles, I supported clients and guests by providing accurate information, managing calls, and ensuring issues were addressed efficiently.
I have experience working with Microsoft Office, Outlook, Teams, Windows-based systems, UKG, ADP, and Workday. I am also skilled in data entry, record keeping, appointment coordination, and multitasking across multiple systems.
My background in banking and government work has strengthened my attention to detail, confidentiality, and compliance mindset. I understand the importance of accuracy, consistency, and clear communication when supporting customers and internal teams.
I am currently pursuing a Bachelor of Science in Psychology, which continues to strengthen my understanding of people, behavior, and effective communication. I bring a calm, adaptable, and service-oriented approach to every role I take on.
I am open to opportunities where I can contribute strong customer service, administrative support, and operational reliability while continuing to grow professionally.
Maintained accurate records and documentation while following strict procedures. Communicated professionally in high-pressure situations and balanced multiple priorities while ensuring safety and compliance.
Managed reservations and scheduling while answering high-volume phone calls. Resolved guest concerns with professionalism and empathy and supported daily operations by training staff.
Managed a high volume of calls daily while maintaining composure under pressure and providing exceptional service. Processed financial transactions confidentially, resolved customer inquiries using multiple software systems, handled escalated calls, and reduced call wait times by prioritizing urgent requests.
Performed data entry and maintained organized records. Assisted customers, coordinated appointments and services, worked across multiple computer applications, and managed a high volume of calls while improving customer satisfaction through timely issue resolution.
Bachelor of Science, Psychology
Expected graduation in May 2027.
Associate of Arts
Associate degree completed in 2024.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
