Senior Enterprise IT Support Specialist

I am a senior enterprise IT support specialist with more than 25 years of progressive experience delivering technical support across federal, manufacturing, telecommunications, and nationwide managed service environments.

I have supported large-scale organizations serving 30,000 to 40,000 users, with a strong focus on incident resolution, customer satisfaction, and operational stability. My background includes Tier I and Tier II service desk support, endpoint support, identity and access troubleshooting, and remote administration.

I am known for calm, analytical troubleshooting and for quickly isolating root causes in complex Microsoft 365, Windows, Active Directory, authentication, networking, and enterprise application issues. I work carefully through each problem, document findings clearly, and follow through until the issue is fully resolved.

Throughout my career, I have consistently delivered strong service metrics, including high first contact resolution and SLA compliance. I have also helped recover user data after enterprise migrations, restored access for users with difficult directory issues, and supported thousands of end users across multiple contracts.

I enjoy working in environments where reliability, communication, and technical accuracy matter. I am comfortable collaborating with MSP teams, infrastructure groups, and fellow technicians, and I often serve as an informal mentor when complex issues arise.

I am seeking a role where I can continue applying my enterprise support experience, Microsoft ecosystem knowledge, and customer-focused troubleshooting skills to help users stay productive and systems remain stable.