Customer Care Representative

I am a customer care professional with two years of experience supporting high-volume inbound call environments. I focus on resolving customer issues with empathy, professionalism, and clear communication.

I have worked in fast-paced, queue-based call center settings where I handled customer questions, documented interactions accurately, and followed up to ensure complete and compliant records. I am comfortable using multiple systems at once and staying organized under pressure.

My strengths include active listening, problem-solving, and delivering one-call resolution whenever possible. I aim to provide a positive customer experience on every interaction while meeting quality and productivity standards.

I am also experienced in working structured and varied shifts, including evenings and weekends, and I am well suited to remote work. I maintain a quiet home office and reliable high-speed internet to support consistent performance.

In addition to customer service, I bring strong multitasking ability, adaptability, and a willingness to take on special projects and evolving priorities. I am confident working with Microsoft 365 tools and navigating multiple platforms efficiently.

I am currently pursuing a BBA (Hons) in Logistics and Supply Chain Management, which strengthens my understanding of business operations and service delivery. I communicate fluently in English, Tamil, and Sinhala, allowing me to support diverse customers effectively.