Customer Experience professional with over 5 years of experience in BPO, specializing in Customer Service, Technical Support, Sales, Account Management, and Escalation Management. Skilled in troubleshooting complex issues, building strong customer relationships, and delivering effective solutions across phone, chat, and email. Experienced as a Subject Matter Expert, mentoring team members and supporting process improvements. Known for strong communication, problem-solving, adaptability, and a customer-first mindset.
Top 1 Agent recognized for outstanding performance. Promoted to Subject Matter Expert, mentoring new hires and supporting complex customer concerns. Consistently achieved key KPIs including CSAT, FCR, and AHT while delivering quality customer service and effective technical solutions.
Recognized as a Top-Performing Agent for consistently meeting and exceeding performance targets, maintaining strong CSAT, FCR, and AHT results, and delivering excellent customer service. Also trusted as an SME, supporting teammates and handling complex customer concerns.
Recognized as a high-performing customer service professional, consistently exceeding performance targets while maintaining excellent customer satisfaction. Successfully handled complex technical concerns, improved first-contact resolution, and contributed to team success through strong problem-solving and customer support skills.
Bachelor of Science in Business Administration, Finance
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