Compliance and Regulatory Operations Professional
About Me
I am a results-oriented compliance and regulatory operations professional with more than 6 years of experience managing high-volume insurance complaint cases across all 50 states.
I have supported a national life insurance carrier by handling end-to-end complaint resolution, meeting strict DOI and BBB deadlines, and coordinating across internal teams to deliver accurate and compliant outcomes.
My background includes drafting formal regulatory responses, validating policy data, submitting cases through state portals, and maintaining detailed documentation trails in fast-paced, accountability-driven environments.
I also bring experience in financial services, credit union branch management, and real estate, which has strengthened my understanding of regulated industries, client service, and operational discipline.
As a Marine Corps veteran, I am comfortable working in structured environments that require precision, ownership, and strong communication. I have also trained offshore teams, improved workflows, and helped increase operational efficiency.
In addition to compliance operations, I have worked in real estate as a REALTOR®, where I managed transaction documentation, supported clients through complex decisions, and closed significant annual transaction volume.
I am open to opportunities where I can apply my compliance, case management, and operational improvement experience to support regulatory integrity and business performance.
Skills
CRMNegotiationProcess ImprovementDocumentationJiraReportingMarket ResearchRegulatory CompliancePipeline ManagementRisk AssessmentFinancial ServicesAMLKYCData ValidationReal EstateLoan ProcessingBSAOFAC
Experience
Close more than $3M in annual real estate transaction volume through pipeline management, client advisory, and negotiation. Conduct financial analysis and market research to support client decisions. Manage transaction documentation and compliance from contract through closing. Build long-term client relationships and generate repeat business and referrals.
Managed high-volume DOI and BBB complaint resolution for a national life insurance client across most or all 50 states. Investigated complaints, coordinated with internal departments, drafted regulatory responses, and submitted final responses through state portals and BBB systems. Used JIRA to track issues, trained offshore specialists, improved workflows, and supported client onboarding and policy data validation.
Directed branch operations including member services, staff oversight, deposit management, account servicing, and lending processes. Maintained compliance with banking regulations and risk standards. Trained staff, processed loan applications, and applied BSA requirements including CTR completion and suspicious activity monitoring.
Processed loan applications, guided members through product selection and approval procedures, and educated clients on financial products and services. Applied BSA compliance requirements including CTR completion and monitored accounts for suspicious activity patterns.
Military experience as an Intelligence Specialist in the United States Marine Corps.
Education
MBA, Business Administration
Master of Business Administration.
Bachelor of Arts, Criminal Justice
Bachelor of Arts in Criminal Justice.
Portfolio not available.
Services not available.