Director of AI Solutions and Digital Transformation

Led implementation of AI intelligent agents focused on commercial workflow optimization, customer service automation, and digital prospecting roles. Designed intelligent prospecting systems integrating AI agents with WhatsApp and LinkedIn to increase qualified lead capture. Built corporate partnerships and supported adoption of automation and AI across multiple industries. Achieved a 40% improvement in response times and operational efficiency.

Designed and executed digital architecture and high-impact advertising strategies for brand positioning. Managed, segmented, and analyzed audience databases for large-scale campaign personalization and communication flow optimization. Delivered sustained improvements in engagement and conversions, with ROI above 50%.

Designed and implemented internal technical support processes and incident management workflows. Built and managed the company technology infrastructure architecture to ensure high availability. Defined and monitored KPIs to improve customer service and help desk performance, reducing resolution times and increasing user satisfaction.

Supervised and optimized corporate network infrastructure for Colombia and Latin America operations. Managed physical and virtual server environments with strong focus on cybersecurity, backup, and business continuity. Maintained infrastructure availability above 99.9% and improved client project operational efficiency by 30%.

Designed, deployed, and administered corporate messaging and telephony platforms, including Microsoft Lync. Planned and executed secure connectivity and mobility projects for senior management using BlackBerry solutions. Reduced internal communication incidents by 40% and improved executive collaboration efficiency.

Administered, monitored, and optimized enterprise network and server infrastructure for operational stability. Installed, configured, and customized Microsoft Project Server according to business project management needs. Supported successful infrastructure implementations for organizations including Ecopetrol, Ministry of Finance, UNE, EPM, Carvajal, and Argos.

Official degree in Computer Engineering / Informatics.

Technical and technological training in data systems.

Diploma focused on CRM.

Diploma focused on social participation and community development in the Fourth Industrial Revolution.

Executive program on leading digital transformation in organizations.

Specialization in UX design.

Program in neuro speaking and presentation skills.

Course on learning how to learn.