I am a motivated and responsible professional with solid experience in IT support, identity and access management, and legal assistance.
I have worked in technical support environments where I handled software, hardware, network, and user access issues, always focusing on efficient resolution and service quality.
My background also includes system administration tasks such as Active Directory management, MFA and SSO support, Linux and Windows troubleshooting, and VMware environment support.
In parallel, I developed strong legal and administrative skills as a paralegal, drafting contracts, supporting real estate and immigration procedures, and assisting with company incorporation and tax filings.
I am currently pursuing a Master’s degree in Cybersecurity, which reflects my interest in strengthening my technical expertise and contributing to secure and reliable IT operations.
I value teamwork, customer service, critical thinking, and problem-solving under pressure, and I am open to opportunities where I can continue growing professionally while adding value to the organization.
Provide technical support for company computer systems, including software, hardware, and network infrastructure. Implement system upgrades and security enhancements, perform installation and troubleshooting, assist users with OS upgrades, maintain asset records, support wireless setups, and collaborate on project tracking in Jira and ServiceNow.
Drafted legal documents and contracts, assisted with real estate and immigration procedures, managed company incorporation processes, filed tax declarations, and supported industrial property registration.
Managed user accounts and access controls in Linux and Windows systems, conducted remote troubleshooting, supported Active Directory policies, performed Linux security audits, supported VMware environments, and resolved authentication and access incidents.
Provided multilingual technical support via phone, chat, and email, resolved issues involving Active Directory, Oracle, Kronos, and Outlook, managed support tickets, and delivered remote desktop assistance.
Master, Cybersecurity
Master in Cybersecurity in progress.
Law Degree, Law
Completed law degree.
High School Diploma
High school diploma.
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