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Confidential Professional

Customer Service & Support especialist

Actively looking · Member since 14 Jul 2026

Message

Location: Argentina

Desired salary: Unspecified

Work preference: Hybrid / Full Time, Part Time, Freelance, Temporary

Experience level: Junior

About

Professional summary

Professional with over 15 years of experience in customer service, technical support, and
administrative areas. Specialized in managing digital channels, problem-solving, optimization, and
improvement of administrative processes, enhancing the user experience. I stand out for my
communication skills, empathy, analytical approach, and ability to work in a team.

Experience

Career history

Back Office Claims Support Private company

Apr 2025 – May 2026

Remote e-commerce customer support: processing refunds and billing adjustments via email.
Handling and resolving offline issues with complete follow-up until total resolution

Customer Service Agent Private company

Jun 2010 – Mar 2025

Managing general inquiries and complaints through digital channels (chat, email) and phone.
Resolving technical incidents, generating work orders, and tracking schedules.
Retaining customers who intend to cancel their service, incoming and outgoing calls, and loyalty
campaigns

Publications control (Trust & Safety) Private company

May 2008 – Jul 2009

Monitored and enforced platform guidelines and compliance standards, proactively identifying and
resolving issues to guarantee a secure and positive experience for all users.