Senior HR Business Partner

Acted as strategic HR advisor to managers, leading 250+ employee cases and guiding performance management, employee relations, and disciplinary decisions to mitigate legal, operational, and reputational risk. Guided managers through performance evaluation cycles and corrective action planning, reducing unresolved performance risks and improving decision quality. Advised managers and senior leaders on HR policies, disciplinary processes, and employee management across LATAM. Collaborated with HR stakeholders to resolve escalated employee issues with urgency. Identified capability gaps and translated them into learning strategies for 4,000+ employees. Directed end-to-end learning coordination for critical roles and increased training completion rates.

Expanded employee relations support with higher-complexity cases and increased autonomy. Advised managers on disciplinary processes and standardized policy application across teams. Strengthened performance management guidance and identified risks earlier in the evaluation cycle. Owned 150+ high-visibility employee relations cases involving senior stakeholders and resolved sensitive situations without business disruption. Mentored junior HR Generalists on case management and policy interpretation.

Served as sole HR point of contact for 1,000+ employees across 8 departments. Coached managers through performance management cycles and improved evaluation quality. Managed 180+ employee relations and disciplinary cases with zero compliance incidents. Participated in talent review and succession planning discussions. Analyzed Voice of the Employee survey results and supported action plans to improve engagement.

Managed end-to-end recruitment processes and reduced time-to-fill for open positions. Resolved first-line employee and manager HR inquiries. Designed and rolled out internal communication materials for HR programs. Coordinated onboarding for new hires and improved early integration.

Managed executive scheduling, reporting, and logistics. Coordinated client-facing events end-to-end and delivered error-free execution of proposals and itineraries.

Secured and coordinated sponsorship partnerships and developed proposals to expand funding. Recruited and coordinated volunteer teams and led PR activities to strengthen community engagement.

Hospitality Management studies.