I am a results-driven professional with more than 7 years of experience in customer service, administrative support, and team supervision.
I have worked in high-pressure, VIP, and operational environments where accuracy, organization, and service quality are essential. I am comfortable handling guest relations, coordinating daily tasks, and supporting smooth workplace operations.
My background includes customer-facing roles, telemarketing, cleaning operations, and supervisory responsibilities. I have experience training and guiding teams, monitoring performance, and maintaining compliance with service and safety standards.
I am especially strong in communication, problem-solving, record-keeping, and adapting quickly to different work settings. I also bring experience with inventory control, scheduling support, and reporting.
I am bilingual in Spanish and English, and I use my language skills to provide clear, professional service to diverse clients and teams. I am known for being dependable, adaptable, and focused on delivering excellent results.
I am open to opportunities in customer service, administrative support, hospitality, or related roles where I can contribute my experience, professionalism, and commitment to quality.
Provide formal reception and high-quality customer service to premium lounge guests. Manage wellness equipment usage, maintain schedules, ensure cleanliness and presentation, monitor inventory, and address guest inquiries.
Maintained cleanliness, order, and presentation of lounge common spaces and restrooms. Assisted guests with immediate service requests and supported daily operational tasks.
Supervised and coordinated a team of 48 staff members per shift. Monitored safety and quality control standards, managed supply distribution, and compiled shift activity and performance reports.
Performed detailed cleaning and conditioning of aircraft cabins and interior areas. Followed safety and sanitation guidelines and assisted with inventory storage at shift end.
Executed cleaning and maintenance duties across designated terminals under tight schedules. Reported inventory status and secured equipment properly at the close of operations.
Coordinated, guided, and trained a team of telemarketing executives and field sales representatives. Monitored sales goals, evaluated performance, and submitted monthly data reports.
Promoted services through outbound and inbound calls, assessed customer needs, and delivered support focused on client retention and satisfaction.
Maintained cleanliness within school facilities and dining halls. Supported student safety by managing and directing traffic at designated crosswalks.
Marketed insurance policies via direct telephone sales and inbound inquiries. Managed email campaigns, phone outreach, customer portfolio reports, and monthly operational summaries.
Processed loan payments, executed disbursements, and managed high-volume cash operations. Handled deposits, withdrawals, and account inquiries following compliance regulations.
Bachelor's Degree, Marketing
High School Diploma
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