Engagement Manager Orange Digital CX
Manage an enterprise client portfolio and lead Salesforce Marketing Cloud implementations and projects within the Salesforce ecosystem for organizations across Latin America.
- Location
- Braga, Portugal
- Desired salary
- Unspecified
- Work preference
- Remote Only / Full Time
- Experience level
- Senior
About
Professional summaryI am a professional with more than 6 years of experience managing projects, technology implementations, and strategic accounts for enterprise clients in Latin America.
I specialize in building strong relationships between clients and multidisciplinary teams to ensure successful implementations, account growth, and long-term commercial partnerships.
Throughout my career, I have coordinated multiple projects at the same time, always focusing on customer satisfaction, continuous improvement, and business development in international environments.
I have worked across customer success, sales operations, account management, and project coordination, supporting both commercial and delivery teams to achieve business goals.
I am comfortable leading stakeholder communication, defining processes, preparing proposals, and identifying upselling and cross-selling opportunities.
I bring a structured, collaborative, and results-oriented approach, with experience in Salesforce ecosystems, digital marketing projects, and strategic client management.
Skills
26 capabilitiesExperience
Career historySales Operations Coordinator Orange Digital CX
Defined and documented commercial processes, supported sales and delivery teams, participated in pre-sales and proposal preparation, and improved operational coordination between commercial and delivery areas.
Business Manager Globant GUT
Managed strategic accounts and coordinated digital marketing projects for regional clients, ensuring proper execution of initiatives and achievement of business objectives.
Senior Account Executive BBDO México
Managed daily client relationships, coordinated ATL, BTL, and digital campaigns, translated business requirements into strategic briefs, and supervised timelines, deliverables, and administrative processes.
Key Account Manager HD – Human Design Doing
Led the end-to-end management of strategic accounts, coordinated communication and marketing projects, negotiated commercial proposals, and developed long-term client relationships.
Education
Learning historyUniversidad Central de Venezuela (UCV)
Licenciatura, Trabajo Social
Bachelor's degree in Social Work.
Instituto Universitario Tecnológico del Oeste
Técnico Superior Universitario, Administración de empresas
Technical higher education in Business Administration.
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