Customer Service Team Leader

I am a professional with solid experience in logistics operations, customer service, and team leadership, focused on process optimization and performance analysis.

I have managed customer inquiries, complaints, and requests with an efficient, solution-oriented approach, ensuring a high standard of service and timely resolution of issues.

I have also coordinated operational follow-up for shipments, deliveries, pickups, and returns, working closely with logistics and transportation teams to keep operations running smoothly.

In my recent roles, I led teams of more than 10 collaborators, monitored KPIs and SLAs, and supported continuous improvement initiatives to increase productivity and service quality.

I am experienced in preparing operational reports, analyzing performance indicators, and using Microsoft Excel and CRM tools to support decision-making and improve response times.

I value organization, analytical thinking, and clear communication, and I enjoy contributing to customer experience, operational efficiency, and team development.