Customer Service and Sales Support Santander Bank
Identified client financial needs, processed complex claims, and exceeded B2C commission-based sales targets.
- Location
- Buenos Aires, Argentina
- Desired salary
- Unspecified
- Work preference
- Hybrid / Full Time
- Experience level
- Senior
About
Professional summaryI am a dynamic and result-oriented customer service professional with over a decade of experience in client orientation, conflict resolution, and team leadership.
I have worked across B2B and B2C environments, managing complex customer relationships, escalations, and service operations while consistently focusing on satisfaction and retention.
My background includes leading support and sales teams, improving SLA compliance, optimizing workflows, and implementing CRM tools to strengthen service delivery.
I am comfortable working under pressure and handling high-volume, high-stakes interactions, including financial services, hospitality, and software support.
I also have experience partnering with technical and development teams to improve automation, reporting, and customer experience through tools such as Freshdesk, Freshcaller, and Power BI.
I am seeking opportunities where I can apply my leadership, problem-solving, and customer success expertise to help teams deliver excellent service and measurable business results.
Skills
23 capabilitiesExperience
Career historyCustomer Manager in Contact Center Santander Bank
Managed customer interactions in a contact center environment and supported service and sales operations.
Coach and Leader Senior Santander Bank
Oversaw staff selection, onboarding, and continuous training. Designed internal communications and daily corporate newsletters. Managed and developed a 19-member customer service and sales team, tracking metrics to achieve monthly goals.
Customer Service Manager Xubio Account Software
Managed customer service operations for account software support.
Front Desk & Guest Service Torrecillas Hotel
Resolved high-pressure guest conflicts face-to-face, managed direct sales and bookings, and handled digital community management to drive positive online reviews.
B2B Customer Care Account Executive Hyperguest
Manage high-value B2B client portfolios, resolve technical and operational issues, monitor account health, and improve customer satisfaction and retention. Led and coached a 14-member support team, improved inbound call indicators, SLA compliance, and ticket resolution times. Partnered with development to implement automated chatbots and satisfaction surveys, and deployed Freshdesk and Freshcaller CRMs. Analyzed Power BI data and survey results to align training with sales goals.
Education
Learning historyUniversity of Business and Social Sciences (UCES)
Bachelor’s Degree, Institutional Relations
Graduated in 2014.
Cambridge University
First Certificate in English (FCE), English
Grade B.
Cambridge University
First Certificate in English, English
Grade B.
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