BPO specialist with a C1 Advanced English level and extensive experience in the Finance,
Logistics, and Healthcare sectors. Proven expertise in managing complex negotiations,
accounts receivable, and billing discrepancy resolution. Strong analytical mindset with
technical skills in CRM management, dedicated to delivering operational efficiency and
high-quality service in fast-paced international environments.
Managed accounts receivable and negotiated mutually beneficial payment arrangements
for outstanding debts.
Utilized CRM tools to document interactions and track account statuses with 100%
accuracy.
Maintained high-quality standards and consistently met performance metrics (AHT/QA)
in a high-pressure environment.
• Served as the primary point of contact for insurance coverage, claim status, and complex
billing inquiries.
• Coordinated with medical providers and pharmacies to resolve service issues and
scheduled appointments.
• Ensured administrative data accuracy while handling sensitive patient information.
• Digital Asset Creation: Developed 3D character models and environments using
Blender, focusing on high-quality vertex management and edge flow.
• Client Communication: Provided bilingual support (English/Spanish) to global
clients, explaining technical processes and resolving service discrepancies.
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