Technical Support Specialist

I am a Network and Telecommunications student with a solid foundation in networking, database management, and system administration.

I have experience working in fast-paced environments where I handled patient scheduling, front-desk operations, and sensitive records with strict confidentiality and accuracy.

I am comfortable serving as the primary point of contact for inquiries, resolving conflicts with empathy, and maintaining clear communication between staff and clients.

My technical background includes operating system management, hardware troubleshooting, basic programming logic, and IT infrastructure support.

I have also worked on technical support and operations projects involving SSL VPNs, remote desktop access, documentation of technical logs, and Level 1 troubleshooting for network and software issues.

I am motivated to continue growing in technical support and network-focused roles, especially in environments that value problem-solving, reliability, and customer service.