Telecommunications Engineer | Project Management and Operations

Led and coordinated field line maintenance projects for top-tier telecommunications operators, ensuring network availability above 99.9%. Verified contractual compliance for telecommunications and technical support deliverables from strategic partners and subcontractors. Designed and planned network expansion and field support infrastructure optimization while minimizing operational risks. Supported the coordination area by structuring and tracking the requirements matrix and aligning quality objectives with project goals. Participated in technical meetings, operational committees, and discussions related to critical systems, providing timely feedback to management. Managed network quality and security through periodic audits of installation, configuration, and maintenance activities.

Supervised critical infrastructure operations from the Network Operations Center, managing real-time analysis and resolution of complex network issues. Prepared detailed technical documentation, network performance reports, and formal responses to control entities and system audits. Installed, configured, and provided advanced technical support for distributed network equipment in compliance with technical standards and international telecommunications norms. Coordinated technical support teams to address failures quickly and implemented immediate action plans to protect network security.

Undergraduate degree in Telecommunications Engineering completed in Bogotá, Colombia.

Project management certification aligned with PMP.

Certification in Scrum Master and agile methodologies.