I am a professional with an upward career path in service companies, operations, customer service, and training.
I have built my experience by taking on progressively greater responsibilities, moving from operational roles into supervision, training, and mentorship.
My background includes team leadership, onboarding and development of new hires, operational auditing, process control, and quality follow-up in field and service environments.
I am strongly oriented toward results, continuous improvement, clear communication, and people development.
I also bring administrative organization, documentation skills, and the ability to analyze performance indicators to support better decision-making.
I am interested in leadership, supervision, coordination, training, auditing, analysis, and administration roles, especially in companies with formal processes and a continuous improvement culture.
Responsible for the training team, audits, and human development within Field Services. Supports trainers and operational profiles to ensure standards, execution quality, and performance improvement. Coordinates operational needs, training, and field team follow-up.
Trained new hires for the operations area with a focus on rapid process adoption and quality management. Conducted audits of technicians, support, and scheduling; followed administrative onboarding until completion. Created training manuals, introduced new technologies, and delivered workshops to different areas.
Performed field operations, resolved incidents, and maintained direct contact with customers. Built technical experience that later supported a transition into training and mentorship roles within Field Services.
Monitored, verified, and managed events under security and response procedures. Worked with operational precision, prioritization, and protocol compliance in high-responsibility environments.
Handled customer inquiries and request resolution. Provided administrative and commercial support and managed information to ensure service continuity.
Provided sales support, customer advice, and store operations assistance during the seasonal period.
Advanced internally through multiple roles from dishwasher to supervisor. Supervised daily operations, coordinated teams, managed customer service, controlled standards, and resolved operational issues. Developed commercial judgment, people management skills, and responsibility for service quality.
Licenciatura, Economía
Undergraduate studies in Economics.
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