I am a highly disciplined professional with more than 6 years of experience in FinTech and Forex environments, focused on customer success, technical support, and account management for trading communities.
I have supported retail and institutional traders by troubleshooting platform issues, managing CRM records, and helping users navigate complex trading workflows with clarity and confidence.
My background includes hands-on experience with MT4/MT5, NinjaTrader, cTrader, Quantower, TradingView, and support tools such as Zendesk, HubSpot, Trello, Slack, and advanced Excel reporting.
I am comfortable working across financial operations, including deposits, withdrawals, internal transfers, and payment gateways such as Stripe, PayPal, Skrill, and Binance, while maintaining traceability and accuracy.
I also bring strong communication skills in Spanish and conversational English, with the ability to explain technical and market-related concepts in a simple, practical way for clients.
In addition to my financial sector experience, I have developed crisis management, composure, and problem-solving skills through roles in operational security and logistics, which help me perform effectively in high-pressure support environments.
Provide Tier 1 and Tier 2 support for MT4/MT5 and Quantower users, manage deposits, withdrawals, and internal transfers across payment gateways, and use HubSpot to track user lifecycles and reduce churn.
Guided new traders through MetaTrader and NinjaTrader setup, supported API connections and workspace customization, explained economic calendar impacts, and resolved billing disputes and technical access issues.
Worked in operational security, developing crisis management skills and the ability to remain composed in high-pressure environments.
Managed cash flow, supplier negotiations, and logistics responsibilities with full operational accountability.
Professional Training, Public Security
Professional training in public security.
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