Customer Service Agent Influx
Handled customer complaints, provided solutions, followed up on resolutions, maintained customer records, and supported sales and customer satisfaction efforts.
- Location
- Curepe, Trinidad and Tobago
- Desired salary
- Unspecified
- Work preference
- On-site
- Experience level
- Mid
About
Professional summaryI am a customer service professional with over 6 years of experience in telephone-based customer support, sales, and customer care.
I have worked in fast-paced environments where I handled customer complaints, resolved issues within time limits, and followed up to ensure customer satisfaction.
My background also includes maintaining customer records, processing accounts, and supporting communication procedures and service policies.
I have experience in hospitality and housekeeping roles, which strengthened my attention to detail, service mindset, and ability to work well under pressure.
I am comfortable using workplace tools and applications such as Zendesk, Slack, and other customer support systems to help improve service delivery.
I take pride in being courteous, empathetic, and solution-oriented, and I enjoy helping customers while contributing to retention and positive client experiences.
Skills
13 capabilitiesExperience
Career historyRoom Attendant Marriott Hotel
Cleaned and maintained guest rooms and facilities, followed safety procedures, and ensured a sanitary and comfortable environment for guests.
Customer Service Representative Global Solutions
Managed customer inquiries, resolved complaints, updated account information, handled high call volumes, and supported sales and service targets.
Room Attendant Luana Resort
Maintained clean guest rooms, responded to guest requests, replenished supplies, and followed safety protocols in housekeeping operations.
Customer Service Agent Alliance One
Answered customer inquiries, handled concerns, escalated major issues, updated account information, and maintained customer satisfaction.
Server Jam Rock Sports Bar and Grill
Served food and beverages, used POS systems, supported guests, maintained dining area cleanliness, and resolved customer concerns professionally.
Education
Learning historyCSME
Certificate, Housekeeping
Certificate in housekeeping.
City and Guilds - Leap Vocational Centre Heart NSTA
Certificate Diploma, Phlebotomy
Certificate diploma in phlebotomy.
Hecoin Health
Course Completion, AED/CPR
AED/CPR course completion.
Lime
Certificate, Customer Care Representative
Certificate in customer care representative training.
Culloden Vocational Training Institute NSTA
Level 2 Certificate, Hospitality Villa and Other Properties
Level 2 certificate in hospitality and property services.
Culloden Vocational Training Institute
Certificate, Customer Service
Most Outstanding Customer Service Certificate.
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