Customer Support and Retention Team Lead

I have built my career in customer service, telecommunications, collections, and administrative support, with a strong focus on team leadership and operational efficiency.

I have experience leading support and retention teams, handling VIP customers, resolving issues, and supervising staff to ensure service quality and timely follow-up.

I am especially comfortable working in fast-paced environments where communication, empathy, and conflict resolution are essential to achieving results.

My background also includes collections, billing control, process organization, and reporting, which has helped me develop a practical and detail-oriented approach to operations.

I value teamwork, active listening, and customer orientation, and I use these strengths to improve both client satisfaction and internal performance.

I am looking for opportunities where I can contribute my leadership experience, administrative skills, and customer-focused mindset to support business growth and service excellence.