Agent Onboarding Representative

I am an experienced customer service and onboarding professional with a strong background in money transfer operations and client support.

For more than 8 years, I have worked in roles that required careful document review, process management, and coordination with sales and operations teams to open and maintain agency locations.

I have handled end-to-end onboarding workflows, including application review, system configuration, and final account closure processes when agencies became inactive.

My earlier experience in customer service strengthened my ability to resolve complaints, communicate clearly with customers, and manage sensitive transfer-related issues by phone and email.

I also bring a solid academic background in English language teaching and human resources, which supports my communication, training, and people-focused skills.

I am comfortable working in team environments, using Microsoft Office, and contributing with a service-oriented mindset in operational and support roles.