I am a customer success professional with 5+ years of experience supporting customer relationships, onboarding, adoption, and post-sales success in remote SaaS environments.
I have worked closely with cross-functional teams to improve customer journeys, strengthen retention, and deliver measurable business outcomes through process improvement and customer-focused execution.
My background includes account management, customer support, customer experience, and team coordination, with a strong emphasis on building trusted client relationships and identifying growth opportunities.
I have also led and supervised customer success operations, monitored performance metrics such as NPS and CSAT, and helped optimize workflows to improve efficiency and service quality.
More recently, I expanded into HR and executive support responsibilities, coordinating recruitment, onboarding, calendars, communications, and CRM tracking in a remote multicultural environment.
I am analytical, organized, and collaborative, and I enjoy working in fast-paced environments where I can combine communication, problem-solving, and operational support to create a better experience for both customers and internal teams.
Lead and coordinate end-to-end recruitment, selection, and onboarding processes in a remote multicultural environment. Partner with hiring managers to support technical and non-technical hiring needs, design and standardize recruitment and evaluation processes, coordinate new hires, and provide operational support to leadership initiatives.
Coordinated calendars, meetings, and client communications. Prepared commercial briefs to support decision-making and registered and tracked leads in the CRM.
Coordinated Customer Success operations and customer support activities for approximately 150 healthcare professionals. Ensured effective onboarding, issue resolution, and a consistent customer experience while driving process improvements and monitoring NPS and CSAT metrics.
Provided customer support during onboarding and ongoing platform usage. Managed incidents and escalated feedback to internal teams.
Led and coordinated Customer Success operations while supervising a team of 6 members. Improved internal organization and case management efficiency through continuous process and workflow improvements.
Coordinated training initiatives and post-sales follow-up actions focused on customer retention.
Bachelor’s Degree, Social Communication, Corporate Communication
Bachelor’s degree in Social Communication and Corporate Communication.
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