Data Labeller Tech Mahindra
Annotated and labeled datasets for AI/ML projects, performed quality assurance, maintained productivity and quality KPIs, and collaborated with QA teams to resolve data issues.
I am a Korean-speaking professional with over 5 years of experience in AI data annotation, content moderation, customer support, and operations.
I have worked with companies such as Tech Mahindra, Cognizant, Binance, and Prometric, where I supported high-volume workflows and maintained strong quality standards.
My background includes dataset labeling, quality assurance, customer issue resolution, and policy-based content review, with a consistent focus on accuracy and productivity.
I am comfortable working with CRM and support tools such as Salesforce and ticketing systems, and I have experience collaborating with QA and operations teams to improve processes.
I bring strong analytical thinking, communication skills, and problem-solving ability, and I am used to meeting KPIs, SLAs, and deadlines in fast-paced environments.
I am looking for opportunities where I can contribute my language skills, operational discipline, and experience in AI-related and support-focused roles.
Annotated and labeled datasets for AI/ML projects, performed quality assurance, maintained productivity and quality KPIs, and collaborated with QA teams to resolve data issues.
Handled customer inquiries through live chat and ticketing systems, resolved issues while maintaining SLA targets, and managed special cases and escalations professionally.
Reviewed reported social media content based on client policies, identified policy violations, escalated complex cases, and supported process improvements.
Provided Korean-language customer support, managed cases through Salesforce CRM, and resolved customer issues with high-quality service.
Supported candidates throughout the testing process, coordinated with clients and test centers, and maintained quality and productivity metrics.
Bachelor's Degree, Mechanical Engineering
Bachelor's degree in Mechanical Engineering.
Diploma, Mechanical Engineering
Diploma in Mechanical Engineering.
Program, Korean Language
Korean Language Program.
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