IT Support Specialist

I am an IT support and infrastructure specialist with more than 10 years of experience helping organizations maintain stable, secure, and efficient technology operations.

I have worked across financial, energy, technology, and services environments, supporting more than 500 corporate users and managing high volumes of incidents with a strong focus on SLA compliance and service quality.

My background includes Service Desk coordination, incident management, remote and on-site support, Windows administration, Active Directory, Microsoft 365, NAC, and ITIL-based processes.

I am known for my analytical approach, customer orientation, and ability to improve response times and reduce recurring failures through preventive maintenance and team training.

I have also contributed in technical-commercial roles, which strengthened my communication skills, client relationship management, and ability to identify business opportunities.

I am open to remote work and immediate opportunities where I can contribute my experience in technical support, infrastructure administration, and service operations.