I am a customer-focused professional with experience managing the full customer journey in international and premium service environments.
I have handled high-volume customer enquiries across phone, email, WhatsApp, and face-to-face channels, with a strong focus on service quality and client satisfaction.
My background includes resolving issues, coordinating with internal teams, and supporting operations to ensure smooth day-to-day service delivery.
I am comfortable working with CRM and operational platforms such as Zoho CRM and Rezdy, and I adapt quickly to new tools and processes.
I enjoy collaborating with cross-functional teams and improving customer experiences through proactive problem-solving and clear communication.
I am open to opportunities where I can continue supporting international customers, strengthening relationships, and contributing to efficient, customer-centric operations.
Managed the complete customer journey from initial enquiries and bookings to post-service follow-up. Handled 60+ daily customer interactions across multiple channels, supported international customers in English, resolved issues, and coordinated with internal teams. Used Zoho CRM and Rezdy to manage customer information, bookings, and service processes.
Provided personalised support to national and international patients throughout their customer journey. Managed enquiries, appointments, and follow-ups through phone, email, and face-to-face communication. Resolved concerns with empathy and professionalism while coordinating schedules, documentation, and daily operations with medical professionals.
Bachelor's Degree, International Business
Bachelor's degree in International Business completed in Lima, Peru.
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