I am a customer service and support professional with experience in e-commerce, merchant support, and order management.
I have worked in fast-paced environments where accuracy, communication, and problem-solving were essential to delivering quality results.
My background includes handling customer inquiries across email, phone, and chat, resolving complaints, and maintaining a positive and professional approach in every interaction.
I have also supported e-commerce operations by updating websites, assisting merchants, coordinating with third-party providers, and helping manage store migrations.
In addition to customer support, I have experience reviewing and approving artwork, managing orders end to end, and ensuring that production requirements are met with attention to detail.
I am known for being adaptable, organized, tech-savvy, and committed to continuous improvement, with a strong work ethic and a focus on customer satisfaction.
Managed end-to-end customer order processing for personalized children’s portrait products. Reviewed and approved artwork submissions, coordinated revisions with designers, created and adjusted orders, monitored order status, and maintained quality standards before production.
Provided customer service across email, phone, and chat. Handled inbound and outbound calls, processed orders and service requests, resolved complaints, documented interactions, and educated customers on products and services.
Assisted customers through email, phone, and chat while handling inquiries, processing requests, resolving complaints, and maintaining accurate records of customer interactions and follow-ups.
Supported merchants on e-commerce platform operations, updated websites, improved UI/UX, assisted with integrations, managed store migrations to Shopify, and helped merchants grow their stores.
BSME, Mechanical Engineering
Tertiary education.
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