Remote Customer Support & Sales Specialist

Delivered customer support via phone, email, and chat for international clients. Maintained 95%+ customer retention through personalized service. Troubleshot technical and service-related issues with high resolution rates. Used Zendesk and Freshdesk to manage tickets and customer records. Trained new hires on customer service standards and CRM systems. Consistently met KPIs including response time, resolution time, and customer satisfaction.

Processed insurance claims accurately, reducing errors by 20%. Handled billing inquiries and resolved disputes professionally. Improved workflow processes, reducing turnaround time. Built strong client relationships, increasing repeat interactions. Supported onboarding and training of new team members.

Managed high-volume inbound calls for sales and customer support. Increased revenue by 90% through upselling and cross-selling techniques. Assisted customers with product selection and order processing. Conducted follow-ups to improve customer satisfaction and retention. Earned Employee of the Month for exceeding sales targets.

Provided administrative and customer support services. Maintained accurate records and databases. Coordinated meetings and supported daily office operations.

Delivered inbound customer support services for diverse clients.