Technical Support Specialist

I am a technical support and help desk professional with experience assisting customers and users through chat, email, phone, and social media. I have worked in call center and support environments handling incidents, troubleshooting, and service requests for internet, software, and proprietary applications.

My background includes supporting end users for companies such as Fullnet Comunicaciones, Atos Origin, Teleperformance, and EDS. I have provided technical assistance for platforms and systems including Windows, Microsoft Office, Lotus Notes, AS/400, Outlook Express, and other proprietary tools.

I also have experience in customer service, especially in high-volume environments where clear communication, patience, and problem-solving are essential. I am comfortable working with different support channels and adapting to the needs of each case.

In addition to my technical support experience, I studied systems analysis and administrative accounting, which strengthened my understanding of both technology and business processes. I also have a solid foundation in office tools, databases, SQL, and basic programming concepts.

I am organized, detail-oriented, and used to working with data entry and administrative tasks. My typing speed and computer skills help me work efficiently in operational and support roles.

I am looking for opportunities where I can continue growing in technical support, help desk, or customer service roles, contributing my experience and commitment to service quality.