🔒 Stealth profile: identifying details are hidden while professional information remains available.

Confidential Professional

Customer Success Manager

Open to offers · Member since 16 Jul 2026

Message

Location: Israel

Desired salary: Unspecified

Work preference: Remote Only / Full Time, Part Time, Contract, Freelance, Volunteer, Temporary

Experience level: Mid

About

Professional summary

I am a multilingual Customer Success Manager with 7+ years of experience across SaaS, account management, sales development, and customer retention.

I have led initiatives that improved adoption, satisfaction, and revenue, including a remote CRM rollout for 5,000 employees and large-scale workshop delivery for more than 2,000 users.

My background combines strategy and execution. I enjoy building processes, improving customer journeys, and creating measurable business impact through proactive communication and operational discipline.

I have also worked in sales and business development, where I expanded pipelines, generated revenue opportunities, and supported growth across international markets.

In addition to corporate experience, I co-founded and scaled a surf academy and wellness retreat business, managing operations, marketing, and customer success end to end.

I work comfortably with cross-cultural teams and global clients, and I bring a strong focus on retention, relationship management, and customer experience.

Experience

Career history

Co-Founder & CSM / Account Manager Private company

May 2022 – Present

Built and scaled an international surf academy and wellness retreat business. Grew annual revenue to $40K by managing operations, marketing, and customer success initiatives end to end. Maintained 5-star satisfaction and increased retention by 25% through proactive follow-ups and process optimization. Implemented multi-currency payments, generating $9K in premium retreat revenue and improving client experience. Standardized communications, saving more than 2,500 minutes annually. Increased revenue by 20% through partnerships with hotels and villa owners.

Account Executive Private company

Sep 2023 – Jan 2024

Led U.S. clients through consultative sales of digital marketing programs in a short-term contract role.

Outbound Sales Development Representative Private company

Apr 2022 – Jan 2023

Worked for a global SaaS communication platform supporting sales and support operations across the U.S., Spain, and Israel. Opened opportunities through independent outreach and personalized value creation, generating about $200K in potential ARR. Expanded pipeline across multiple markets and increased inbound engagement by 120% through LinkedIn content. Was recognized twice as a Top Performer in the Israeli market team.

CSM & Project Manager Private company

Jul 2018 – Aug 2021

Led digital transformation projects to improve efficiency and system adoption. Managed a remote CRM implementation for 5,000 employees during COVID-19, achieving 98% satisfaction and 100% adoption through structured onboarding and digital training. Delivered more than 500 workshops for over 2,000 employees, improving system adoption by 30%.