khaled ghandori

Technical Support Specialist

Open to offers · Member since 16 Jul 2026

Message

Location: Tripoli, Libya

Desired salary: Unspecified

Work preference: Hybrid / Full Time

Experience level: Mid

About

Professional summary

I am a Technical Support and Infrastructure professional with a BSc in Computer Science (Software Engineering) and more than three years of experience across end-user support, customer service, Linux server operations, cloud/VPS environments, Docker, and decentralized infrastructure.

I have supported 100+ users in fast-paced environments, resolving high-volume requests and troubleshooting issues across operating systems, networking, applications, access, and hardware. I am comfortable working with both remote and on-site support scenarios and I focus on clear communication, practical problem-solving, and reliable follow-through.

My infrastructure background includes Linux VPS administration, cloud operations, SSH, systemd, log analysis, firewall and port configuration, and Docker-based deployments. I have deployed and maintained 10+ blockchain, storage, and AI-compute nodes, and I am used to diagnosing synchronization, connectivity, dependency, and service stability issues.

I also bring customer-facing experience from banking support, where I handled large volumes of inquiries, maintained accurate records, and worked within privacy and escalation procedures. This strengthened my ability to stay calm under pressure, explain complex issues simply, and coordinate effectively with internal teams.

In addition to support and operations, I have hands-on experience with Git/GitHub, Bash, PowerShell, Python fundamentals, and basic Node.js. I have also built and maintained technical projects, including a Python-based market scanner and multiple Web3 infrastructure deployments.

I am particularly interested in roles that combine technical support, Linux operations, and infrastructure troubleshooting. I value environments where I can keep learning, contribute to stable systems, and help users and teams resolve issues efficiently.

Experience

Career history

IT Help Technician Sahara International Group & MAAP Oil Services

Jan 2021 – Mar 2023

Provided remote and on-site IT support to more than 100 employees across Windows workstations, user accounts, business software, printers, peripherals, and connectivity. Resolved 30+ support requests per week by diagnosing operating-system, application, hardware, network, and access issues and escalating infrastructure faults when required. Installed and configured computers, Windows environments, office applications, drivers, printers, and user access while following internal security procedures. Troubleshot LAN, internet, router, DNS, VPN, and shared-resource issues and communicated fixes clearly to non-technical users. Documented recurring incidents and practical resolutions to improve support consistency and reduce repeated troubleshooting time.

Customer Support Representative Libyan First Gulf Bank

Mar 2023 – 2024

Handled 50+ customer inquiries per day across banking products and service issues while maintaining accurate records and professional communication. Contributed to a 25% improvement in response time by prioritizing requests, documenting cases clearly, and coordinating efficiently with internal teams. Followed customer-verification, privacy, escalation, and service-quality procedures in a regulated financial-services environment. Built transferable strengths in incident ownership, de-escalation, issue clarification, and explaining complex procedures in simple language.

Node Operator / Technical Contributor Independent Web3 & Infrastructure Operations

Jan 2021 – Present

Deployed, configured, and monitored 10+ blockchain, decentralized-storage, and AI-compute nodes across Ubuntu VPS, Google Cloud, WSL, and cloud-GPU environments. Managed Docker containers, systemd services, environment variables, SSH access, configuration files, firewall rules, ports, RPC/P2P connections, and software upgrades. Investigated synchronization, peer-discovery, quorum, package dependency, process stability, GPU/CUDA, and resource-usage issues using logs and command-line tools. Maintained Git-based deployments and adapted installation scripts and configuration files to different Linux distributions and infrastructure constraints. Tested decentralized applications and supported Web3 communities by documenting technical issues, reproducing errors, and communicating findings.