I am a customer-focused professional with over 10 years of experience in customer relationship management, sales operations, client support, and team leadership.
I have built my career at Honda Motorcycle Kenya, where I currently manage 9 dealer networks and support more than 50 employees while helping the business achieve its targets.
My background includes handling customer concerns, resolving service issues, coordinating with internal teams, and maintaining strong long-term relationships with customers and business partners.
I am skilled in CRM systems, customer communication, complaint resolution, Microsoft Office, Google Workspace, and digital communication tools, and I enjoy using these tools to improve service quality.
I am seeking a remote Customer Support, Customer Success, or Client Relationship role where I can apply my experience to deliver excellent service and improve customer satisfaction.
I am also a community leader and founder of OTEGA FOUNDATION, which has strengthened my leadership, coordination, and stakeholder management abilities. I am adaptable, organized, and comfortable working independently in remote environments.
Manage relationships with 9 dealer networks across assigned regions, support and coordinate a team of over 50 employees, handle customer concerns and service issues, use CRM systems to track interactions, collaborate with internal departments, train team members, and prepare performance reports to improve operations and customer satisfaction.
Founded a community initiative focused on supporting less fortunate members of society, organized community support activities, engaged with community members, and developed leadership, communication, coordination, and stakeholder management skills.
Diploma, Business Management
Diploma in Business Management.
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