I am a dedicated customer service professional with over 7 years of experience delivering high-quality support and solutions across phone, email, and chat channels.
I have built my career around understanding customer needs, resolving inquiries efficiently, and maintaining a positive service experience even in fast-paced environments.
My background includes customer support in telecommunications, financial services, and automotive operations, where I handled account questions, product information, billing concerns, and administrative tasks.
I am known for professionalism, strong communication, attention to detail, and the ability to stay calm and effective when managing complex customer interactions.
In addition to customer-facing work, I have experience with administrative support, scheduling, documentation, data entry, reporting, and office coordination.
I am looking to contribute my experience, reliability, and customer-first mindset to a dynamic team where I can continue to support service excellence and operational efficiency.
Responded to customer inquiries via phone, email, and chat. Provided accurate product, service, and account information. Managed calls professionally, completed data entry, participated in coaching sessions, and consistently met performance metrics.
Provided administrative support to management, fleet coordinators, and sales teams. Managed scheduling, correspondence, filing systems, office documentation, mail distribution, courier handling, and office supply ordering.
Assisted customers with credit card, banking, rewards, and account inquiries. Responded via phone and email, maintained confidentiality, verified customer information, processed account updates, and resolved billing and transaction issues.
Postgraduate Degree, Human Resources Management
Postgraduate studies in Human Resources Management.
Master’s Degree, Sociology
Master’s degree in Sociology.
Bachelor’s Degree, Sociology
Bachelor’s degree in Sociology.
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