Product Manager

Owned operations-related features for the Field Mobile App, driving prioritization from discovery through delivery. Shipped features that helped customers migrate from the legacy mobile app and increased adoption from about 100 to 5,000 businesses. Conducted customer discovery, technician ride-alongs, and analytics analysis to define requirements, user stories, and success metrics. Used AI tools and MCP integrations with Snowflake, FullStory, Kibana, and Gong to accelerate investigation and prepare engineering-ready artifacts.

Owned the roadmap for internal tools supporting Live Casino and studio operations. Gathered requirements from operations and engineering, prioritized the backlog, and coordinated cross-functional delivery to improve workflow efficiency.

Led product work for fintech marketplace and affiliate products. Helped grow marketplace revenue to over 1M USD monthly by coordinating cross-team efforts. Ran customer discovery, defined product requirements and technical specifications, and built an A/B testing program to improve conversion.

Designed, developed, and launched an internal continuous-integration tool for Microsoft Dynamics 365 that monitored more than 20 client instances. Partnered with global teams on a monolith-to-microservices migration.