I am an IT support professional with over 3 years of experience delivering stable, secure, and user-focused support across enterprise environments. My background spans desktop operations, end-user support, systems administration, virtualization, and cloud-adjacent infrastructure.
I currently support hybrid workplace environments by resolving incidents, managing endpoints, and helping maintain service reliability across Windows, macOS, Microsoft 365, Citrix, VPN, and identity platforms. I work closely with infrastructure, security, and application teams to improve operational efficiency and strengthen access controls.
My experience includes Active Directory and Microsoft Entra ID administration, user provisioning, MFA, Conditional Access, and endpoint compliance management. I have also supported large-scale device rollouts, Windows migrations, and service desk operations in fast-paced enterprise settings.
I am comfortable working with ServiceNow, Intune, VMware, Azure, and a wide range of networking and security technologies. I enjoy troubleshooting complex issues, documenting solutions clearly, and contributing to continuous service improvement.
I have supported users across office, manufacturing, and hybrid environments, including executive white-glove support and business-critical application troubleshooting. I value reliability, clear communication, and a practical approach to solving technical problems.
I am based in Dublin and open to opportunities where I can continue growing in IT support, systems administration, and infrastructure operations while contributing to secure and efficient technology services.
