I am a hospitality professional with several years of experience in luxury service, customer relations, and premium guest experience.
I have worked in demanding environments where attention to detail, calm communication, and fast problem-solving are essential to maintaining high client satisfaction.
My background includes serving international and VIP guests, handling requests and complaints efficiently, and supporting smooth daily operations in high-end hotels.
I am comfortable working in team-oriented settings and I also bring autonomy, adaptability, and strong organizational skills to my work.
I have experience training new colleagues and contributing to commercial goals, which has strengthened my sense of responsibility and service quality.
Today, I am looking to apply my customer service expertise in a remote role focused on support, client experience, or premium service.
Managed daily service for 60 to 70 clients per shift in a high-end hotel. Welcomed international and VIP guests, resolved requests and complaints quickly, trained new employees, and contributed to commercial objectives.
Provided personalized service to an international and demanding clientele and adapted quickly to the establishment's standards.
Delivered high-end service in a 5-star hotel and worked closely with dining room and kitchen teams to ensure smooth service.
Provided premium service to local and international guests while following the establishment's quality standards and procedures.
CAP, Restauration
Vocational training in restaurant service and hospitality.
BEP, TISEC (Installation des systèmes énergétiques et climatiques)
Technical secondary education in energy and climate systems installation.
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