Customer Support Specialist

I am a professional with more than 10 years of experience in customer service, remote support, back office operations, insurance, healthcare, and administration.

I have worked in multichannel support environments, handling phone and email inquiries, case management, incident resolution, and user guidance. My background includes operational coordination, document validation, and follow-up of requests in both public and private organizations.

I have experience supporting healthcare-related processes, administrative workflows, and customer-facing services. I am comfortable working with structured processes, service standards, and cross-functional coordination to ensure timely resolution and a positive user experience.

I am trained as a Técnico en Prevención de Riesgos and have also studied Business Administration with a focus on Human Resources, as well as Legal Technician studies. This combination has strengthened my organizational skills, attention to detail, and ability to adapt to different operational contexts.

I have practical knowledge of Salesforce, SAP, Microsoft Office, Teams, and Zoom, and I am used to working in remote or hybrid settings. I am organized, service-oriented, and able to manage responsibilities efficiently in fast-paced environments.

I am open to opportunities where I can contribute my experience in customer support, back office, operations, and administrative coordination while continuing to grow professionally.