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Greek - Native or Bilingual English - Intermediate

About Me

I am an operations and customer-service professional with more than 20 years of experience managing high-volume workflows, customer portfolios, operational records, data accuracy, issue investigation, and process improvement.

I have worked extensively across order handling, inventory reconciliation, reporting, and service quality, with a strong focus on keeping data accurate and processes reliable. My background includes supporting B2B customers, managing recurring schedules, and resolving operational issues in fast-paced environments.

I also bring practical experience with mobile-system UAT, structured reporting, and workflow analysis. I enjoy translating real operational needs into clear requirements, testing solutions, and improving how teams work day to day.

In recent years, I have expanded my technical skills through Excel, Tableau exposure, and a completed university Python program. I use these skills to support data workflows, reporting, validation, and automation-oriented thinking.

I am also the creator of FuelBook Fleet, a published application that combines role-based administration, analytics, quality controls, warnings, and exports. This project reflects my interest in building practical tools that solve real operational problems.

I am open to opportunities where I can contribute in client success, operations, data quality, reporting, and process improvement, especially in roles that value ownership, reliability, and continuous improvement.

Skills

Problem SolvingPythonCustomer ServiceExcelProcess ImprovementReportingTrainingTeam LeadershipAnalyticsTableauData QualityKotlinInventory ManagementSales OperationsOperations ManagementOrder ManagementData ValidationAndroid DevelopmentFirebaseUAT

Tech Stack & Tools

Application Hosting

Languages & Frameworks

Mobile

Experience

Creator & Product Developer @ FuelBook Fleet
Jan 2025 - Present

Designed and published a multi-user application for recording, validating, analysing and reporting structured fuel and vehicle data. Built role-based administration, invitations, vehicle assignments, analytics, warnings, OCR-assisted entry, and reporting workflows. Developed CSV, XLSX, and PDF exports and managed testing, issue investigation, deployment, and iterative process improvement.

Driver / Ex-Van B2B Sales Representative @ E & I Papadopoulou S.A.
Oct 2022 - May 2025

Managed accurate records and recurring service schedules for approximately 200 B2B customers through the full order-to-payment cycle. Used a mobile sales system for customer records, orders, invoices, stock, sales history, returns, and barcode-based processing. Participated in UAT for a new Android sales application and submitted detailed workflow and usability feedback.

School Bus Driver @ Costeas-Geitonas School / Daisy's Nursery School
May 2025 - Jun 2026

Managed time-sensitive multi-stop services, coordinated parent and school communications through the onboard attendant, and maintained full safety-protocol compliance.

Driver / Warehouse Associate @ Afoi Papadimitriou
Oct 2019 - Oct 2022

Maintained accurate records across 100+ frozen-product SKUs, near-daily pallet receipts, periodic counts, and deliveries. Verified quantities against documents, investigated discrepancies, checked packaging, expiry dates, and temperatures, and applied FIFO/FEFO rotation.

Store Manager @ Smile Kiosk
May 2014 - Oct 2019

Managed operational and financial records across more than 1,000 SKUs, suppliers, and a five-person team. Forecasted requirements, placed orders, verified deliveries and invoices, updated prices, and reconciled cash and POS records.

Stock/Replenishment Associate @ Jumbo
Not specified

Handled daily stock and replenishment responsibility for hundreds of SKUs and performed product-quality and return assessments during reception shifts.

Vehicle Inspection and Readiness Support @ Monza Rent a Car
Not specified

Performed inspections, issue and damage reporting, and readiness support across a fleet of more than 100 vehicles, including premium customer transfers.

Customer Service Staff @ Premiera Live
Not specified

Provided high-volume customer service with reservation, payment, and opening-operation responsibilities in a busy hospitality environment.

Education

No education data available.

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