I am a customer-focused SaaS professional with 3+ years of experience across B2B SaaS, eCommerce, Product Information Management (PIM), technical support, merchant onboarding, and workflow automation.
I have worked on troubleshooting production issues, debugging APIs, and supporting enterprise clients through high-volume support operations. My background includes resolving merchant tickets, improving first response times, and helping teams maintain strong service quality under SLA-driven environments.
I enjoy working at the intersection of customer success, technical problem-solving, and product operations. I have collaborated closely with product, engineering, QA, and operations teams to resolve escalations, identify recurring issues, and improve onboarding and retention outcomes.
I have also built automation solutions using Python, APIs, and AI tools to reduce manual work and improve operational efficiency. My experience includes Freshdesk-Slack automation, internal workflow improvements, and support documentation that helped teams work faster and more consistently.
I have hands-on experience with SaaS platforms and eCommerce ecosystems such as Shopify, Amazon, Magento, and eBay, along with tools like Postman, JIRA, GitHub, Intercom, Freshdesk, Slack, and Confluence. I am comfortable handling integrations, webhooks, JSON, and basic SQL queries.
I am looking for opportunities where I can continue contributing to customer success, technical support, and scalable process improvement in a fast-paced product or SaaS environment.
