Customer Service Specialist

I am a bilingual customer service specialist with experience supporting international clients through phone, chat, email, and social media channels. I focus on delivering clear communication, effective problem resolution, and a positive customer experience in fast-paced environments.

I have developed strong skills in customer relationship management, complaint handling, and request resolution, with a service-oriented mindset and attention to detail. I am comfortable working with CRM systems and support platforms such as Zendesk.

My background also includes legal analysis and research, which strengthened my ability to evaluate information carefully, draft clear conclusions, and stay up to date with regulatory changes. This experience helped me build analytical thinking and a structured approach to complex cases.

In addition, I have worked on social assistance research and program evaluation, analyzing data and policies related to poverty and basic needs. This gave me experience in research, reporting, and assessing the impact of initiatives.

I am fluent in Spanish, advanced in English, and advanced in Portuguese, which allows me to communicate effectively in multicultural and international settings. I adapt quickly to new processes and enjoy roles where empathy, precision, and teamwork matter.

I am open to opportunities where I can contribute my customer service, communication, and analytical skills while continuing to grow in a professional environment focused on quality and client satisfaction.