Managed data-ingestion requirements for MGA partners across jurisdictions, translated business and compliance needs into field-level data-mapping specifications, coordinated multiple stakeholders, resolved ingestion issues with IT, supported reconciliation and quarterly Solvency II reporting, and began applying AI productivity tools to insurance operations.

Owned operations for the French P&C portfolio, gathered country-specific compliance requirements for Spain, Italy, and France, translated them into Guidewire configuration specifications, led UAT cycles, registered brokers, issued premium receipts, reduced credit-control disputes, and worked entirely in French with brokers and managing agents.

Managed operations for more than 30 international commercial lines programmes across Europe, LATAM, and APAC, handled endorsements and premium reconciliations, uploaded reinsurance treaty data, and acted as an escalation point for sanctions screening and non-standard scenarios.

Coordinated 17 international insurance programmes, managed compliance and incident resolution, liaised with insurers, brokers, and sponsors across EMEA, renewed aviation programmes, supported cross-sell activity, and prepared comparative options for retirement and pension-related products.

Underwrote media and entertainment risks within delegated authority, handled submission review and premium calculation, ran a broking function alongside underwriting, placed casualty risks, managed international programmes, and negotiated renewals and endorsements directly with insurers.

Underwrote personal lines and leisure products within delegated authority for international expat brokers, delivered team training and underwriting scripts, and received recognition for telephone resolution quality.

Provided claims advisory support and refusal assessment within bancassurance, verified loss-adjuster documentation, and advised policyholders on coverage.