Senior Product Manager | Platform & B2B SaaS | Enterprise Workflows

Owned product strategy, discovery, roadmap planning, and delivery for a shared self-service platform supporting customer operations, commercial teams, enterprise administrators, and implementation partners across more than 17 services.

Scaled fragmented administration tools into a unified platform generating 70–100k meaningful operational actions per month. Expanded support self-service scenario coverage by approximately 30%, reducing engineering dependency for day-to-day issue resolution, and led MVP and release prioritization for an on-premise administration console covering organizations, installations, licenses, roles, and audit logs.

Owned an internal decision-support product that enabled category managers to optimize merchandise allocation across the retail store network.

Partnered with the Data Science team on requirements, user workflows, and integration of an ML-powered recommendation capability. Delivered analytics features for evaluating the expected sales and margin impact of allocation decisions, while introducing structured prioritization and requirements management to shorten delivery cycles and reduce defects.

Managed product analytics and process automation initiatives for digital banking products, coordinating business stakeholders, analysts, engineers, external partners, and delivery activities.

Led the delivery of a metrics dashboard for the Cashback & Discounts section of the mobile banking application using BigQuery, Google Analytics, Firebase, and Tableau. Also supported banking service automation and benchmarking projects with external analytics agencies to inform product strategy and reduce operating costs.

Led analytical reporting and customer analytics initiatives that supported business decision-making within a universal private bank.

Automated reporting processes using Microsoft SQL Server and Oracle SQL. Improved customer segmentation and migration processes through data analysis and operational reporting.

Completed Product Strategy training.

Completed Python for Data Analysis training.