Application Support Engineer

I am an Application Support Engineer with 4 years of experience supporting enterprise applications in 24x7 mission-critical environments.

I specialize in production support, application monitoring, incident management, and IT service management, with a strong focus on maintaining service availability and SLA compliance.

My day-to-day work includes investigating production issues using logs, SQL queries, monitoring dashboards, and API testing tools to quickly identify and resolve root causes.

I have hands-on experience with Dynatrace APM, Oracle SQL, Postman, SoapUI, TIBCO EMS, JAMS Scheduler, and operational tools used in enterprise support environments.

I work closely with development, infrastructure, database, middleware, and business teams to restore services, validate deployments, and improve operational stability.

I am also involved in RCA, documentation, knowledge base creation, and continuous service improvement, and I value clear communication, teamwork, and customer-focused support.