Client Experience Specialist

Detail-oriented Accounts Receivable and Customer Service professional with over five years of experience in banking, billing, collections, and CRM-driven account management. Skilled in resolving delinquent accounts, investigating payment discrepancies and chargebacks, processing refunds and payment arrangements, and maintaining accurate CRM records across multiple channels. Proven track record operating within SLAs, approval limits, and compliance guidelines while delivering consistent, professional customer communication. Experienced with CRM systems, KPI/dashboard reporting, and cross-functional coordination with managers and stakeholders.