I am a results-driven change management and process adoption professional with more than 2 years of experience helping organizations implement new processes, improve adoption, and strengthen continuous improvement practices.
I have supported change initiatives from requirements and user acceptance testing through go-live, with a strong focus on training, enablement, stakeholder engagement, and communication.
I enjoy working with cross-functional teams and facilitating workshops that build alignment, improve understanding, and support successful adoption of new ways of working.
My background includes defining adoption and performance KPIs, creating change assets such as manuals and procedures, and partnering with technical teams to ensure delivery stays aligned with business goals.
I also bring experience in ISO 9001 implementation, Lean Six Sigma concepts, BPMN process mapping, and structured change methodologies such as ADKAR.
I work comfortably in remote, international environments, and I am fluent in English and Spanish. I am open to opportunities where I can continue driving process improvement, organizational change, and operational excellence.
Drove adoption of new processes and automations across the company, from requirements and user acceptance testing through go-live. Designed and delivered training and enablement programs, facilitated workshops, led cross-functional improvement teams, defined and monitored adoption KPIs, and supported ISO 9001 implementation through documentation alignment and staff training.
Assessed the impact of process changes across roles, processes, and systems. Created change assets including policies, procedures, and manuals, trained and coached cross-functional teams, and defined process indicators to track performance and adoption.
Supported a transformation initiative under Agile Scrum, engaged cross-functional teams, and developed manuals and training materials to support process adoption.
Coordinated stakeholders in an international, cross-functional environment, managed communications and follow-up, and helped keep initiatives aligned across time zones.
Bachelor's Degree, International Business
Bachelor's degree in International Business.
High School Diploma
High School Diploma, Honor Student.
Technical High School Diploma, Accounting
Technical High School Diploma in Accounting.
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